For Subscribers

There’s never been a better time to join us with our new home in Hell’s Kitchen at 52 ST / 10 AVE in our a new state-of-the-art complex with two theaters, spacious seating, and ample guest amenities.

WHAT’S NEW AT MCC

To maintain contactless transactions, we are going fully digital! That means all of our ticketing will be E-tickets and all of our production playbills will be digital playbills. E-tickets can be scanned directly from your phone or printed out at home in advance of the show. Our box office will be open before performances for anyone who may need assistance pulling up their ticket on their phone or may need a ticket printed. Please note that tickets will NOT be available for standard in-person box office pick-up.

OUR COVID POLICY

Masks are required to be worn by audiences and visitors to the theater space.

MCC Theater will stay current with and adhere to the guidelines of the CDC and WHO, therefore, this policy is subject to change pending any and all updates. Policy changes will be updated on MCC’s website and all communication channels and ticket holders will be directly notified.

If you are unable to comply with this we will offer a refund of your subscription or membership purchase. Please click HERE.

GET YOUR TIX

Subscribers can choose how they would like to receive their tickets:

E-TICKET: When you choose E-TICKET, your tix will be emailed to you. You can print them at home to bring with you, or you may show the barcode on your mobile device to the ushers when you arrive.

RESCHEDULE: All ticket exchanges will be accommodated based on availability.

TROUBLE LOGGING IN?

If you are using our new ticketing system you will need to reset your password, even if you had an account in our previous system. Follow the simple steps below and you’ll be all set to book!

SET UP YOUR ACCOUNT: At the top of the home page at mcctheater.org you will see ACCOUNT and a cart icon. This is where you will click to login so you can book your tickets.

RESET YOUR PASSWORD: Once you click that account icon, it will take you to the LOGIN PAGE. You will need to enter your email and reset your password. Even if you had an account with us previously and know your current password, you need to complete this step.

LOGIN: You will get an email from our ticketing system with a link to reset your password. Once you complete this step you will be able to log in. You should see your name in the top right corner, next to ACCOUNT. This means you’re logged in and all set!

If you’re having trouble, don’t hesitate to give the box office a call at (646) 506-9393

TROUBLE BOOKING TIX?

Our booking process has changed slightly with our updated ticketing system. To book, follow the simple steps below.

SET UP YOUR ACCOUNT: At the top of the HOME PAGE at you will see ACCOUNT and a cart icon. This is where you will click to login so you can book your tickets.

Please note: if you have not yet logged in on our new ticketing platform, you will need to reset your password and login in order to book.

CHOOSE YOUR SHOW:  Once you’ve logged into your account, you can head to our SHOWS & TIX page and choose which show you’d like to book.

BOOK Once you get to the SHOWS & TIX page you will which shows are available to be booked at this time. You can choose your show and book for any performance that is a part of your subscription.

Please note: Your subscriber benefits will activate at the final stage of checkout. You may see a full priced ticket until the final stage, but your benefits will kick in and you will not be charged.

PERKS REMINDER

Remember SUBSCRIBERS get 20% off guest tickets + no ticket fees and MEMBERS get 10% off guest tickets + no ticket fees! If you are purchasing a guest ticket with your order please process your order online or by phone. We will not be able to accommodate these orders by email as they request a payment method.

SUBSCRIBERS also get unlimited ticket exchanges and MEMBERS get up to 3 ticket exchanges should your schedule change. We do request that you inform us at least 24 hours in advance but no later than 3 hours before your show time

CONCESSIONS

Our bar will remain closed for the time being but the area has a wonderful wine bar directly across the street called ARDESIA. For a fuller list of area offerings please visit here: https://mcctheater.org/your-visit/.

ACCESSIBILITY

THE ROBERT W. WILSON MCC THEATER SPACE is fully ADA-accessible, including:

• Self-opening lobby doors with the push of a button to enter and exit
• Elevator access to each floor
• Ramp leading to the Newman Mills Theater
• 3 Wheelchair-accessible restrooms available in the main lobby restrooms; and
• 2 accessible single stalls on the Mezzanine Floor.

Please Note: The Susan & Ronald Frankel Theater is located on the ground level.

For each production we offer:

• Assistive Listening Devices (with headphones provided)
• Open Caption Performances
• Color-Blind Accessible seating grids for online seating charts

The option to purchase a wheelchair seat with a companion seat is available for every performance date of every production for each theater. If further accommodations are needed please email audienceservices@mcctheater.org or call our box office at 646-506-9393.

SPECIAL EVENTS

SUBSCRIBERS unlock PRIORITY ACCESS to select MCC events throughout the season.